Strong leadership drives the success of every business. If you’re a Team Leader, Supervisor, or aiming for that next step, you need the right development to excel. This team leader training programme gives you the tools, knowledge, and confidence to lead effectively at every level.
Whether you’re newly promoted or already managing a team, this course takes you through the essentials of leadership. You’ll cover key responsibilities such as managing performance, applying disciplinary and capability processes fairly, running impactful 1-to-1s, recruiting top talent, and supporting growth through feedback and structured coaching.
Every module is designed specifically for the online gambling industry. By the end of this team leader training course, you’ll know not just how to manage people, but how to inspire and lead them. This is your chance to raise your game, become a stronger leader, and drive success for both your team and your business.
Course Objectives
- Understand the disciplinary process and how this can be managed
- Manage underperformance through structured capability processes
- Use QA feedback to coach and improve team performance
- Run effective 1-to-1 meetings focused on support and accountability
- Create and maintain development plans using the GROW model
- Support recruitment through structured, inclusive interview processes
